1. Purpose and acceptance
These Terms of Service ("Terms") govern access to and use of the Lema business management software (the "Service"), provided by Arcaweb Sagl as a web-based SaaS and as a desktop application.
By accessing or using the Service, on your own behalf or on behalf of a company, you confirm that you have read, understood and fully accepted these Terms. If you do not accept them, you must not use the Service.
2. Definitions
- "Customer": the individual or legal entity that subscribes to Lema.
- "Tenant": the isolated workspace assigned to each Customer.
- "User": any person authorised by the Customer to access the Tenant.
- "Plan": the combination of modules and active users on the Tenant (Free or Modular).
- "Customer Data": the data entered or uploaded by the Customer and its Users into the Tenant.
3. Description of the Service
Lema is a multi-tenant management software offering modules for accounting, invoicing, inventory, production, CRM, calendar, human resources and other business areas, depending on the Plan activated by the Customer.
The Service evolves over time: features may be added, changed or discontinued to improve quality and security. Material changes that reduce the features included in the active Plan will be communicated with reasonable notice.
A read-only demo tenant is available to evaluate the Service before subscribing.
4. Registration and account
Using Lema requires creating an account and, for company Tenants, being invited by the Tenant administrator. You are responsible for keeping your login credentials confidential and for all activity carried out under your account.
You agree to provide accurate information when registering and to keep it up to date.
5. Plans, pricing and billing
Lema is offered under a modular pricing model: a Free Plan with limited features and a paid Modular Plan made of individually activated modules, billed monthly per user or annually at a discount. Current prices are shown on the Pricing page and may be updated with notice for existing subscriptions.
Payment is made by credit card or, on request and subject to approval, by invoice; in the latter case the Tenant remains in "pending approval" status until activated by our team.
Unless stated otherwise, amounts are exclusive of VAT where applicable and are charged in advance for the chosen billing period.
6. Term, cancellation and withdrawal
The subscription runs for the chosen billing period (monthly or annual) and renews automatically unless cancelled.
You may cancel your subscription at any time from the Tenant settings or by contacting us; cancellation takes effect at the end of the current billing period, without pro-rata refund unless otherwise required by applicable law.
In the event of non-payment, we reserve the right to suspend access to the Service after appropriate notice.
7. Your data and your responsibilities
You remain solely responsible for the Customer Data entered into your Tenant, including its accuracy, the lawfulness of processing it in relation to your own customers, suppliers and staff, and the fiscal compliance of the documents generated (invoices, credit notes, receipts). Lema provides the technical tools; you are responsible for the accuracy of the data and tax configuration.
For details on how personal data is processed, please refer to our Data Protection Notice.
You agree not to use the Service for unlawful purposes, to upload content that infringes third-party rights, or to attempt to compromise its security.
8. Intellectual property
The Lema software, its code, design, trademark and documentation are owned by Arcaweb Sagl or its licensors and are protected by intellectual property law. The subscription grants a limited, non-exclusive, non-transferable right to use the Service, not a transfer of ownership.
Customer Data remains the property of the Customer, who may export it at any time in the formats made available by the Service.
9. Artificial intelligence features
Lema includes optional AI-based features (e.g. classification, text generation, assisted reconciliation). These features are a support tool and do not replace human review, particularly for fiscally or legally relevant data: you remain responsible for checking the output before using it for official purposes.
10. Service availability and limitation of liability
We are committed to providing a reliable Service and to keeping it available on a best-effort basis, but we do not guarantee uninterrupted or error-free operation. We may temporarily suspend access for maintenance, with notice where reasonably possible.
To the maximum extent permitted by applicable Swiss law, Arcaweb Sagl is not liable for indirect damages, loss of profit or loss of data arising from the use or inability to use the Service, except in cases of intent or gross negligence. Arcaweb Sagl’s total liability towards the Customer, for any cause, shall not exceed the amount paid by the Customer for the Service in the 12 months preceding the event giving rise to the damage.
11. Suspension and termination of the Service
We may suspend or terminate access to the Service in the event of a breach of these Terms, non-payment, unlawful use, or risk to the security of other Customers, with notice where possible.
Upon termination of the subscription, Customer Data remains available for export for a reasonable period, after which it may be permanently deleted in accordance with our retention practices.
12. Changes to these Terms
We may update these Terms to reflect changes to the Service or regulatory requirements. Material changes will be communicated with reasonable notice; continued use of the Service after the changes take effect constitutes acceptance of them.
13. Governing law and jurisdiction
These Terms are governed by Swiss law, excluding conflict-of-law rules and the United Nations Convention on Contracts for the International Sale of Goods (CISG). The courts of Lugano shall have exclusive jurisdiction over any dispute, unless mandatory consumer-protection rules provide otherwise.
14. Contact
For questions about these Terms, you can contact us:
- Arcaweb Sagl — Via Lugano 13, 6982 Agno (Ticino), Switzerland
- E-mail: info@arcaweb.ch
- Phone: +41 (0)79 855 0978