Free tools
Order confirmation template
An order confirmation puts in writing what the customer ordered and on what terms: items or services, prices, VAT, delivery and payment. It avoids misunderstandings and prepares the invoice. The template above already has all the points; complete them and enclose your general terms.
- Items, prices, 8.1 % VAT, delivery and payment
- Ready-made text in English, German, French and Italian
- Swiss format, envelope window on the left or right
- Free PDF, no sign-up, data stays in your browser
- Letters saved in your browser: find, duplicate and correct them
- Sender and logo entered once, for all tools
Template text
This is the text already in the letter above. You can also copy it from here.
Order confirmation no. [number]
Dear Sir or Madam,
Kind regards
Before you send it
- The contract arises from the agreement (art. 1 CO); the confirmation proves it.
- A confirmation that changes essential points counts as a new offer.
- General terms apply if the customer could know them beforehand: enclose them.
- The same details then go into the QR invoice.
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How to write an order confirmation in three steps
- 1
Fill in the parts in brackets
The template is already in the letter above: replace the parts in [ ] with dates, amounts and names, and delete what does not apply.
- 2
Sender and recipient
You enter your details once and they stay for your next letters. The recipient goes in the envelope window.
- 3
Download, sign, send
Download the PDF, sign it and send it, by registered mail when the date of receipt matters.
Your data stays yours
The letter is created in your browser. The page sends no data to any server, not even to Lema: its security policy (CSP) prevents it. With the Data button you can download a backup of all tools, load it on another computer or delete everything.
Frequently asked questions
Is an order confirmation compulsory? +
No: the contract is concluded once the order is agreed (art. 1 CO). The confirmation serves as proof and clarifies details before delivery and invoicing.
What if the confirmation differs from the order? +
If it changes essential points, it counts as a new offer that the customer must accept. Point out the differences clearly.
Does the customer have to reply? +
Between businesses, whoever receives a confirmation reflecting the agreement and does not object at once may be bound by it. That is why the template asks to report differences immediately.
When do general terms apply? +
Only if the customer could know them before the contract was concluded: enclose them with the quotation and refer to them in the confirmation.
Indicative template, provided as is: it is not legal advice.